Privacy Policy duitnow88 — Your Data Security Is Our Priority

Duitnow88 ("we", "Platform" or "duitnow88") is an online casino betting platform that operates and serves users in Malaysia. We understand how important privacy is to every individual, especially in today's digital age where personal information can be at risk if not properly managed.

This Privacy Policy explains in detail how duitnow88 collects, processes, stores, protects and discloses personal information provided by members when registering and using our platform — including the website duitnow88.onl, the duitnow88 mobile app and all related digital services.

This policy applies to all individuals who:

• Visiting or accessing the duitnow88 website even without registering an account.
• Registering as a new or existing member of the duitnow88 platform.
• Using the duitnow88 mobile app on any device.
• Contacting our customer support team through any available communication channel.
• Participating in our promotions, lucky draws, or loyalty programmes.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy us for a complete overview of how the duitnow88 platform operates and safeguards member interests.

Duitnow88 only collects information that is strictly necessary for the purposes stated in this policy. We do not collect irrelevant or excessive data. The information we collect falls into two main categories:

A. Information You Provide Directly:

• Registration Information: Full name, identification card number (MyKad), date of birth, gender, residential address, mobile number, and email address.
• KYC Verification Documents: A copy of a valid identification card, passport, or driving licence; a selfie or facial photo for identity verification; proof of address such as a recent utility bill or bank statement.
• Financial Information: Bank account number, bank name, account holder name, and e-wallet details (such as Touch 'n Go or GrabPay phone number) used for deposits and withdrawals.
• Communications: Any messages, complaints, feedback, or correspondence you send to our support team via live chat, email, or Telegram.

B. Automatically Collected Information:

• Technical Data: IP address, web browser type and version, device operating system, screen resolution and language settings.
• Usage Data: Pages visited, time spent on each page, games played, total bets placed, transaction history, and platform usage patterns.
• Location Data: General geographic location derived from your IP address for regional verification and unauthorised access prevention purposes.
• Cookie Data: Session cookies, preference cookies, and unique device identifiers that help us recognise you during repeat visits.

Duitnow88 uses collected personal information solely for legitimate, stated purposes. We will not use your data for any purpose inconsistent with those listed below without obtaining your renewed consent:

• Account Management: Creating, verifying, and managing your member account; processing registration, login, and all account-related activities.
• Transaction Processing: Processing deposits, withdrawals, bonuses, and all financial transactions on the platform quickly and securely.
• KYC Verification: Complying with legal requirements relating to identity verification and anti-money laundering (AML).
• Platform Security: Detecting and preventing fraud, unauthorised access, multi-account usage, and any suspicious activity.
• Service Communications: Sending you important notifications about your account, transactions, security updates, and policy changes.
• Customer Support: Processing and responding to enquiries, complaints, or assistance requests submitted through our support channels.
• Product Improvement: Analysing aggregated usage patterns to improve platform quality, user interface, and overall gaming experience.
• Promotions & Offers: Sending information about bonuses, promotions, and exclusive offers — provided you have given consent to receive marketing communications.
• Legal Compliance: Fulfilling legal obligations, responding to authority enquiries, and complying with any relevant court orders.

Duitnow88 does not sell, rent, or disclose members' personal information to third parties for their own commercial purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment Service Providers: Banking institutions, payment processors, and e-wallet providers (such as FPX, Touch 'n Go eWallet, and GrabPay) required to process your financial transactions. They receive only the minimum information necessary.
• Game Providers: Third-party game companies such as Evolution Gaming, Pragmatic Play, and SA Gaming may receive the member identifiers necessary to deliver gaming services. They do not receive personal information that directly identifies you.
• Technical Service Providers: Hosting companies, cloud service providers, cybersecurity providers, and analytics platforms that help us operate the platform. All such providers are bound by strict confidentiality agreements.
• Legal Authorities: Law enforcement agencies, courts, or regulatory bodies where required by Malaysian law or a valid court order.
• Company Group Members: Entities within the duitnow88 group of companies that support platform operations, subject to internal data-sharing agreements compliant with PDPA 2010.

Duitnow88 uses cookies and similar tracking technologies to enhance user experience, ensure platform security, and understand how members interact with our services. The types of cookies we use are as follows:

• Essential Cookies (Required): Required for core platform operations such as login authentication, session management and security. These cookies cannot be disabled as they are critical to platform functionality.
• Preference Cookies: Saving your preferences such as language, time zone, and display settings to provide a more personalised experience on return visits.
• Analytics Cookies: Collecting aggregated statistical information about how members use the platform — such as the most visited pages and time spent — to help us improve our services. This data is collected in aggregate form and does not identify any individual.
• Security Cookies: Helping detect suspicious activity, unauthorised login attempts, and abnormal behavioural patterns to protect your account.

You can manage cookie settings through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the duitnow88 platform and prevent you from logging in or using certain features.

Duitnow88 members' personal information is stored on secure, internationally certified servers. We apply a strict data retention policy to ensure information is not held longer than necessary:

• Active Account Data: Retained for the duration your account remains active, plus any additional period required after account closure to fulfil legal obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the end of the business relationship, in line with AML/CFT legal requirements.
• Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics Data: De-identified usage data is retained for a maximum of 2 years for service improvement purposes.

Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity. All cross-border data transfers are carried out with appropriate safeguards, including standard data transfer agreements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. duitnow88 is committed to respecting and facilitating the exercise of these rights:

Duitnow88 continually invests in cutting-edge security infrastructure to keep members' personal data safe. Our technical and organisational safeguards include:

• 256-bit SSL/TLS Encryption: All communications between your device and duitnow88 servers are encrypted using the highest industry-standard security protocols, preventing any third party from intercepting data in transit.
• Two-Factor Authentication (2FA): An additional security feature that requires verification via your mobile device during login, reducing the risk of unauthorised access even if your password is compromised.
• 24/7 Security Monitoring: Our cybersecurity team continuously monitors the platform to detect any suspicious activity or intrusion attempts.
• Internal Access Controls: Access to members' personal data within duitnow88 staff is restricted and based on the principle of least privilege. All access is logged and audited regularly.
• Regular Penetration Testing: We conduct regular independent third-party security audits to identify and address any system vulnerabilities before they can be exploited.
• Automatic Data Backup: Member data is automatically backed up to a secure, separate location to ensure data availability and integrity in the event of a system failure.

While we take all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. Members are also responsible for keeping their login credentials secure and reporting any suspicious activity to us promptly.

The duitnow88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

If we become aware or suspect that personal information of a minor has been collected without our knowledge, we will take immediate action to:

• Immediately closing the account in question.
• Deleting all related personal information from our systems.
• Reporting the incident to the relevant authorities where required.

If you believe a minor has registered an account on our platform, please contact duitnow88 customer support immediately so we can take the appropriate action.

Duitnow88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect members' personal data.

In the event of a significant amendment, we will notify you through:

• In-platform notifications when you are logged into your duitnow88 account.
• Send an email to the address registered in your account.
• Update the "Last Updated" date at the top of this page.

Continued use of the duitnow88 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and stop using our platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how duitnow88 handles your personal information, our team is ready to assist. You may contact us through the following channels:

• Live Chat: Live 24/7 support via the live chat icon at the bottom-right corner of the platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for written inquiries that require documentation or further reference.
• Telegram: Contact our support agents via the official duitnow88 Telegram channel for quick assistance in Bahasa Malaysia.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex data subject requests such as deletion or data access requests, processing may take up to 30 calendar days.

If you are not satisfied with how we have handled your complaint, you have the right to refer the matter to the relevant Malaysia Personal Data Protection Department (PDPD) under PDPA 2010.